Refund Policy

At Ishma Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day refund policy. Please read the details below to understand our refund process.

1. Eligibility for Refunds

1.1. Time Frame: You can request a refund within 30 days of the date you received your order.

1.2. Condition of Products: To be eligible for a refund, products must be:

Unused and in their original, unopened packaging.
Free from damage or alteration.

1.3. Non-Refundable Items: The following items are not eligible for refunds:

Gift cards.
Products purchased on sale or clearance.
Used or opened items (unless the product was defective or damaged upon arrival).

2. Refund Process

2.1. How to Request a Refund: To initiate a refund, please contact our customer service team at [Insert Contact Email] with your order number and the reason for your return.

2.2. Return Shipping: You are responsible for the cost of return shipping unless the product was defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2.3. Return Address: After your refund request is approved, you will be provided with the return shipping address.

3. Refund Approval

3.1. Inspection: Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria.

3.2. Approval or Rejection: If your return is approved, we will process your refund. If your return is rejected due to the product not meeting the refund criteria, you will be notified.

4. Refund Timeline

4.1. Processing Time: Approved refunds will be processed within 30 business days of receiving the returned item.

4.2. Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide a replacement or full refund, including the cost of return shipping.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank or credit card company. If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order.

8. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

Ishma Cosmetics
Website: https://ishmacosmetics.com/
Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]
Address: [Insert Physical Address]